Contact & Support
Whether you are a Customer, a Provider listing your business, or a partner or regulator, the contact details below will get you to the right team.
General support
For account questions, booking issues, refund queries, or anything not covered by the more specific contacts below:
Email: support@ewaade.com
Typical response time: within 2 business days.
Legal notices
For legal correspondence, terms questions, intellectual-property notices, or formal complaints:
Email: legal@ewaade.com
Privacy and data protection
For privacy questions, data-subject access requests, or to report a data incident:
Email: privacy@ewaade.com
Payments and disputes
For payment-related issues, chargebacks, or to escalate a dispute that you could not resolve directly with the Provider:
Email: support@ewaade.com with subject line "Payment dispute" and your booking reference.
Trust and safety
To report violations of our Acceptable Use Policy (fraud, harassment, illegal goods, safety concerns):
Email: support@ewaade.com with subject line "Trust & safety report".
Postal address
OAA Venture Limited
Company details
OAA Venture Limited
Trading as: Ewaade (ewaade.com)
For Customers and Providers using our self-service tools
Before contacting support, you may be able to resolve your issue faster using the self-service link in your most recent Ewaade email:
- Bookings, orders, and rentals each have a unique management URL in the confirmation email — you can view, cancel, and (where in scope) reschedule from there.
- Providers can manage their full account at /owner/dashboard/ after signing in.